Warranty, replacement
& cancellations

Warranty & after-sales service

Warranty period: 1 year from the date of delivery.

What’s covered

• Manufacturing defects (e.g. Bluetooth connectivity failure, battery not charging, speaker driver malfunction under normal use)

What counts as “not functioning properly” (functional defect)

• Product does not power on, or shuts down unexpectedly during normal use
• Bluetooth fails to pair or repeatedly disconnects under normal conditions
• Audio output is distorted, one-sided, or silent from a working channel
• Charging port/cable does not charge the unit despite using a working charger
• Physical buttons/controls do not respond

EWA does not warrant that the product will operate uninterrupted or completely free of minor, non-recurring glitches. A one-off issue that resolves itself and does not recur is not considered a functional defect under this policy.

What’s NOT covered

• Physical damage (drops, cracks, water damage beyond stated IP rating, if any)
• Damage from unauthorized repair or modification
• Normal wear and tear (fading, minor scuffs)
• Damage from using non-EWA chargers/cables, if applicable

Claim process

1. Customer contacts support with order ID and a video showing the defect
2. EWA team verifies the issue is a functional defect and not physical damage
3. EWA will repair the product. No cash refund is given at any stage.

Repair turnaround: EWA will complete the repair within 10–15 business days from the date the product is received at our facility. If a delay beyond this window occurs, the customer will be informed of the revised timeline.

Returns & replacement policy

Replacement of a product is allowed only under the following circumstances:

• The customer can request a replacement of the product received within 7 days from the date of delivery, and EWA will arrange for a replacement unit to be delivered.
• Replacement due to a defective or physically damaged product will be considered only if reported to our support team within 72 hours of receipt of the product.
• Replacement with a fresh unit can be provided if the customer establishes that the product delivered is not functioning properly, reported within 7 days from the date of delivery.

Reporting a damaged or defective item

Report it to our support team as soon as it’s noticed, along with a video clearly showing the issue. The request will be processed once the EWA team has inspected and verified the issue from the video. We aim to get back to the customer with a decision within 24 hours of receiving the report.

If the product received does not match what was shown on the site or its stated specifications, this must be reported to our support team within 72 hours of receiving the product. Our team will review the complaint and take an appropriate decision.

Pickup for replacement: In case of an approved replacement, the complete product package — including the unit and all original accessories — will be picked up by the courier arranged by EWA.

A product will NOT be replaced under the following circumstances

• The customer is unhappy with the look or sound quality of a defect-free product
• Physical damage not reported within 72 hours of receiving the product
• Damage caused by electrical surge or any misuse by the customer

Missing, damaged, or hampered-in-transit products

Must be reported by email or WhatsApp within 72 hours of delivery, and a mandatory unboxing video must be shared when raising the claim. The product must be returned to our warehouse within one week of delivery — beyond that, EWA will not be liable to accept the product. Report to info@ewaaudio.com or WhatsApp +91 81301 78863; we will investigate to confirm this is transit damage. We will repair the product. The customer bears the outbound courier cost. EWA bears the return-transaction cost only after a repair has been completed.

Cancellations

• Orders may be cancelled only before dispatch, with a reason provided by the customer.
• Cancellations are not accepted after the product has been dispatched from the warehouse.
• On a valid cancellation, no cash refund is given. The customer may instead exchange the cancelled order for another EWA product of the same or higher value, paying the difference if applicable.